FAQs

Your common questions asked and answered in one convenient location

Payneless Media

What makes you different?

We care. It’s as simple as that.

Design was the start of the business, but our customers are what has kept us going. Customer service is at the heart of Payneless Media – we aim to deliver the best possible products to benefit our client’s businesses.

We want to create products that will bring in more sales for our customers, which leads to more money, which leads to more time off, which leads to spending more time with their families. Our goal is to increase the quality of life for our customers.

How long have you been designing websites for?

Personally, I (Carley) created my first website back in 2008 with the help of a friend when my dad started his business. This was before WordPress and other CMS’ were popular and websites were coded from scratch. This gave me a great foundation as I still use some of these basic coding skills today when customizing WordPress websites.

Although I designed my first website in 2008, Payneless Media was born in October 2012.

Who makes up the team?

Mostly you will be dealing with myself (Carley). Like a lot of business owners, I handle most parts of the business – design, development, marketing, sales, bookeeping, admin etc. 

We do have a small team of developers to help with those complex tasks. We’ll always be upfront and transparent with who is completing the work for you.

Website Design

How long have you been designing websites for?

Personally, I (Carley) created my first website back in 2008 with the help of a friend when my dad started his business. This was before WordPress and other CMS’ were popular and websites were coded from scratch. This gave me a great foundation as I still use some of these basic coding skills today when customizing WordPress websites.

Although I designed my first website in 2008, Payneless Media was born in October 2012.

How long will my website take to build?

Every website is different and needs to be spec’d up accordingly, but as a rough guide a brochure website (non-ecommerce) will usually take between 6 – 8 weeks, and an ecommerce website will take between 8 – 10 weeks.

Will my website be mobile friendly?

Yes, yes, yes! We can’t believe there are still companies out there who don’t build mobile responsive websites. Since 2018 Google made it a requirement in their algorithm so we ensure to keep up with this industry standard. Not only that, but most users will visit a website on their phone so it’s a necessity in trying to have the highest conversion rate possible.

Will you do the SEO?

Search Engine Optimization or SEO is a whole other beast in itself. It’s a very specialised niche when done correctly. We create all websites as SEO friendly, but SEO is an ongoing task. For this, we have specialists we can refer you to.

Can I update my website myself?

Yes! We will always give you access to your website and files. Building websites with WordPress also means that it’s really easy for our customers to jump in themselves and make any changes to their website as they see fit. We use a visual editor called Divi which is a drag and drop editor so you can visually see what you are doing and don’t need any technical or coding knowledge.

What if I don't have time to update my website?

Our Maintenance Packages are included with every new website build to ensure that your website is kept up to date and in good health even if you don’t have the time yourself.

These packages include:

  • WordPress Updates
  • Theme Updates
  • Plugin Updates
  • Website Hosting
  • Content Updates/Changes

For more information about these packages please get in touch

What about my emails?

Put simply, emails are complex! They are ususally the prime point of contact for any business too, so it’s essential that they are always up and running. For this reason, we recommend staying away from the old format of IMAP and POP email hosting and recommend switching over to GSuite or Office365. 

If this is of interest we have some great contacts who can help you with this transfer and management.

Logo Design

How long will it take to design a logo?

The level of complexity will have an impact on the overall design and time a logo will take from concept to completion, but as an average you will be looking at about a 4 week turnaround time.

What will I get with my logo?

A lot of thought and work goes into each logo design we produce. We research the target audience, as well as the industry to really understand what will be appealing. The following is included with each logo design:

  • Market analysis
  • Unique logo design
  • Unlimited refinements (in line with the original brief)
  • Vector format
  • AI, EPS, JPG, PNG & PDF files provided
  • Multiple sizes, transparencies & backgrounds
How many changes can I make to the design?

Our goal is to ensure you are 100% happy with your logo. This is the reason we include unlimited refinements (as long as it’s inline with the original brief).

Carley Payne

Carley Payne

Founder & Head Designer

ABOUT PAYNELESS MEDIA

Payneless Media is a Melbourne based web design and graphic design agency, providing professional branding, seo services, printing and marketing solutions.